Privacy Policy for Wasafiri Destinations

Last Updated: 11.10.2024

At Wasafiri Destinations, your privacy is of the utmost importance to us. We are committed to protecting the personal information you share with us, especially sensitive data related to medical travel. This Privacy Policy outlines how we collect, use, and protect your information in compliance with data protection regulations. By using our services, you agree to the terms of this policy.

Information We Collect

We collect different types of information depending on the services you request. This includes:

1. Personal Identification Information

   • Name
   • Email address
   • Phone number
   • Date of birth
   • Passport or identification details

2. Medical Information
   For clients using our medical travel services, we may collect sensitive medical information, including but not limited to:

   • Details about medical conditions or illnesses
   • Information about medical procedures, including cosmetic surgeries or other treatments
   • Medical requirements or allergies
   • Doctor or medical provider information
   • Insurance details relevant to medical care or procedures

3. Travel Information

   • Travel preferences
   • Flight, accommodation, and transportation details
   • Visa and other travel-related documents

How We Use Your Information

We use the information you provide to tailor our services and ensure your safety and comfort during your travel. Specifically, we use your information for:

• Travel Arrangements: Organizing flights, accommodation, and transportation.
• Medical Arrangements: Coordinating with hospitals, clinics, and medical professionals for procedures, consultations, and post-treatment care.
• Insurance: Working with insurance providers to ensure your medical needs are covered.
• Safety and Accommodations: Communicating special requirements (e.g., dietary restrictions, mobility assistance) to service providers such as airlines and hotels.
• Legal Compliance: Ensuring compliance with laws and regulations related to international medical travel.

How We Protect Your Information

We take the security of your personal and medical information seriously. To protect your data, we implement industry-standard security measures, including:

• Encryption: All sensitive data is encrypted both in transit and at rest.
• Access Control: Only authorized personnel have access to your information, and they are bound by confidentiality agreements.
• Secure Storage: Your data is stored on secure servers with advanced firewalls and regular monitoring for potential breaches.

Sharing Your Information

We do not share your personal or medical information with third parties, except in the following cases:

• Medical Providers: We share your medical information with M1Health, which creates patient-friendly platforms for healthcare access with professional medical service providers, including world-class hospitals, clinics, or physicians around the globe to arrange for necessary medical care.
• Travel Providers: Your information may be shared with airlines, hotels, and transport services to ensure that your specific needs are met.
• Insurance Companies: When required for claims processing and verification of coverage for medical procedures.
• Legal Companies: If required by law, we may share your information with regulatory or law enforcement agencies.

Your Rights

You have several rights regarding your personal and medical information, including:

• Right to Access: You can request access to the personal data we hold about you at any time.
• Right to Correction: You have the right to request corrections to any inaccurate or incomplete information.
• Right to Withdraw Consent: You can withdraw consent for us to process your personal or medical data at any time, although this may affect our ability to provide you with medical travel services.
• Right to Deletion: You may request that we delete your personal data from our systems unless required by law to retain it.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of our site.

Data Retention

We retain your personal and medical information only as long as is necessary to fulfill the purposes outlined in this policy or as required by applicable law.

Cross-Border Data Transfers

Since Wasafiri Destinations operates internationally, your data may be transferred and stored in countries outside of your own. When this happens, we ensure that appropriate safeguards are in place to protect your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Wasafiri Destinations
Email: [email protected]
Phone: +254 792 433 214
Address: Vihiga Gardens 701, Vihiga Road, Nairobi, Kenya

By using our services, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and use of your information as outlined above.